FAQ

Yes! Even if you don't own your home, you can still join Community Solar with Solar Gardens. As long as you live in the same utility service area as the project, you can subscribe. Plus, if you move within the same utility service area, you can take your subscription with you.

There's no cost to join with Solar Gardens! There are no annual fees or maintenance fees either. You simply join for free, then purchase the solar credits you receive (these credits reduce your electric bill) at a guaranteed discount.

This means that you can enjoy the benefits of solar energy without worrying about the upfront costs of installing solar panels on your own property. Joining Solar Gardens is an easy and affordable way to support clean energy and reduce your carbon footprint.

Every Community Solar provider has different eligibility criteria based on State/Utility. Here, we will help you determine if you're eligible to join with Solar Gardens.

You are eligible to join Solar Gardens if:

1) You are a Massachusetts resident receiving electricity through National Grid or Eversource West

2) You are a Maine resident receiving electricity through Central Maine Power

3) You are a Minnesota resident receiving electricity through Xcel Energy and you reside within Dodge or Clara City or an adjacent county

If you need help determining your eligibility, we'd be happy to help! Send us an email or give us a call:

Email: [email protected]

Phone: (888) 557-6527

Enrollment is easy and can be completed in just a few minutes from your computer. Our enrollment form will walk you through the entire process but feel free to reach out to our support team for enrollment assistance.

No, when you join Community Solar, you're not buying physical solar panels as you would when installing panels on your roof. Instead, you are committing to purchase a share of the solar energy that the project produces, but at a discount. It's a cost-effective and sustainable way for anyone to support clean energy.

Congratulations on joining Community Solar with Solar Gardens!

Here's what you can expect next:

1. Confirmation: Once you've completed the online enrollment process, you'll receive a confirmation email from us. Please confirm that it was you who enrolled by clicking the "confirm" button. This email will also have important information about your subscription, including your customer ID, payment details, and other relevant information.

2. Verification & Subscription Sizing: Our operations team will review the information you provided at enrollment and verify your utility account's eligibility. We will then allot the appropriate amount of solar energy to your account to maximize your savings potential.

This process can take a couple of days to a few weeks depending on the completeness or accuracy of your information.

3. Utility Interconnection: After verification, we will send your information to your existing utility provider to connect your account to our solar project.

4. Credits Begin Generating: If the project you selected is constructed and operating, then your account will begin generating credits within a month to a couple of months. It generally takes about 2-3 billing cycles after the project is interconnected with the utility company for you to start receiving credits on your electric bill. This delay is due to the time required for the utility company to process the interconnection paperwork and update their billing systems. Additionally, the utility company may also have a billing cycle that does not align with the solar project's production cycle. However, rest assured that you will receive the full value of your credits once they begin applying to your bill.

Note: If the project you selected at enrollment is not fully constructed or operating, you will see no change in your standard electric bills. We will notify you on the progress of your project so we highly recommend you stay subscribed to our emails so you don't miss out on project updates. Again, there's no additional cost you have to worry about in the meantime.

5. Billing: You will continue to receive an electric bill from your existing utility provider while you wait to receive your credits and throughout the duration of your subscription. After credits are generated to your account, you will notice a reduced electric bill amount to your utility provider due to the credits you've generated. You will then receive an invoice from Solar Gardens for those same credits at a discount to what you normally would have paid your utility.

Note: You can access your MySolar Account at any time to view your information, payment methods, invoices, cumulative savings, etc.

6. Support: If you have any questions or concerns about your subscription, our customer support team is available to help. You can contact us via email or phone and we'll be happy to assist you. If you call or email outside standard office hours, we will get back to you as soon as possible.

Note: Solar Gardens receives a high volume of calls and emails throughout the day. Please leave us a message and allow up to 1-3 business days for us to get back to you. If for any reason you can't get in touch with our customer support team, you can email [email protected]